Education and accessibility are key for e-wallet adoption

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CONTENT creator L. Suganya, 33, is an avid user of e-wallets and is subscribed to three providers.

Teacher Nor Melati, 32, is a self-confessed digital currency fan and finds many unexpected benefits to going cashless. “There needs to be more awareness on the safety and security of contactless payments. My parents are a bit skeptical if they do not see the actual physical cash transaction happening. It doesn’t always go by age either as some people are digitally adverse, ” she explains.

Public relations executive Charles Lee, 29, has installed all the three biggest e-wallet providers but still prefers to make cash payments. Acknowledging that many others around him have moved to e-wallets, Lee says that a good way to entice paper money purists such as him is to provide more cash rebates.“They offered an upgrade from a normal membership card to an e-wallet a year ago. The e-wallet feature gives double points so that attracted me, ” she says.

 

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