BPO workers wary of technological dev’ts, ask gov’t for policies to protect their rights

The group issued the call alarmed over the statement of Asian Institute of Management that 800,000 BPO employees will lose their jobs due to automation.

“This should give impetus to the government to advance more policies and legislation that will protect BPO workers’ rights, most especially the right to security of tenure which is constantly undermined and violated by companies thru many industry practices like ‘floating while hiring’ and ‘systematic attrition’ of workers,” she added.

At present, the group said many practices in the BPO industry lead to unjust termination and forced resignation of workers. “Instead, the companies and government should make the transition just for the workers. This can done if measures are taken to ensure that workers will not lose their jobs in the course of gaining more skills and those who are ultimately displaced will be provided with social protection,” Cabalona said.

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