It's not unusual to buy something, take it home and then realise you're not entirely satisfied with it. We've all done it - and for some of us, it happens all the time.
"So what we're talking here is change of mind, can you change your mind, take something back, get the money back? Maybe you've seen it somewhere cheaper. If the item doesn't match this criteria and is thus faulty, Martin advises: "Take them back within a month you get a full refund. After a month, well it's repair, partial refund or replacement that you tend to be looking at. How you prove it's faulty is a trickier measure."
"You have up to 14 days to notify them you're sending things back and up to 14 days after you've notified them to actually send it back, so a maximum 28 days, although it isn't actually 28 days because let's say you notify them after 2 days you only still have 14 days after that point in which to send it back.
"They have to give you back the minimum cost of delivery to you. So just to explain that, lets say the delivery cost was £2 but you paid an extra £3 to get it more quickly, you would only get the £2 back because it's the minimum cost of delivery.