The report states: “There was positive feedback that staff felt supported by the management team, they felt they could approach other staff if they were unsure of something who were happy to help them.
“There were new sensory items on the walls to encourage people to pause as they walked along the corridors.“There were adequate numbers of Personal Protection Equipment stations around the home to ensure staff had easy access to these. It continued: “There had been an ongoing issue with the lift and it had not been fully functional since April 26. As a result, this had restricted the movement of people who lived upstairs preventing them from accessing the garden or community events.“Whilst the service had done what they could to get the lift operational again, they were still waiting for the repair to be completed.
“There were lots of gaps in daily health charts which meant it was unclear if people had been supported with personal hygiene, oral health or skin checks.