Facebook and Instagram users are increasingly turning to small claims courts to regain access to their accounts, highlighting the ongoing customer service issues plaguing Meta’s platforms. Many people are reportedly achieving success with getting their accounts back and in some cases even winning damages from the surveillance capitalism monster.
Palena is not alone in his struggle. Engadget’s investigation revealed multiple individuals who have sued Meta in small claims court over the past two years across four different states. The outcomes varied, with three plaintiffs successfully regaining access to at least one lost account, while others secured financial damages or settlements. Even in dismissed cases, plaintiffs managed to attract the attention of Meta’s legal team.
Small claims courts have become an attractive option for users due to their accessibility and lower costs compared to traditional legal proceedings. Filing fees are typically under $100, and many courthouses provide resources to help individuals complete the necessary paperwork. The simplified nature of small claims hearings, often lasting only 5-10 minutes, makes them a viable option for those without extensive legal knowledge or financial resources.
However, navigating the small claims process is not without challenges. Meta’s terms of service stipulate that legal cases must be brought in San Mateo County, California, creating confusion for users in other jurisdictions. Additionally, each state has different rules regarding maximum compensation, types of relief allowed, and lawyer representation in small claims courts.