Justice Department Sues Adobe for Hidden Fees and Difficult Cancellations

in the United States District Court, Northern District of California, alleging that the software company obscures fees and makes it illegally tricky for users to cancel software subscriptions., filed today, June 17, has been filed by the DOJ after notification and referral from the Federal Trade Commission .

Although entire paragraphs have been redacted from the publicly available lawsuit, what is eminently clear is that the United States aims to end Adobe’s “unlawful conduct” and seeks injunctive relief, civil penalties, monetary relief, and additional relief. “The Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers by hiding the early termination fee for its most popular subscription plan and making it difficult for consumers to cancel their subscriptions,” the Federal Trade Commission explains in its associated

The FTC claims that, based on complaints it has received from consumers, Adobe failed to explain its pricing model and early termination fees adequately. Further, users have taken issue with Adobe weaponizing its early termination fees to allegedly pressure customers into not canceling their subscriptions.

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