Mdm Evelyn Wu, whose eldest daughter’s cord blood was among those affected, was one of the parents who accepted Cordlife's refund. The 46-year-old will receive a refund of the annual fees from 2022 onwards, which amounts to S$1,819 inclusive of GST. "So in a way, it’s best of both worlds," Mdm Wu said."I don't think suing is possible because they agreed to find me a match … If I can't get anything else, I might as well get the money back."
The 50-year-old, who works in the social service sector, said she accepted the refund as it was"better than not having any amount of money back at all". Ms Tan added:"Banking of the cord blood is just an insurance that I may need in the future. Who knows? I may actually never need it in the future too."
Before engaging the law firm, a group of nine parents asked fellow Cordlife customers about their concerns and queries. These parents also gathered various iterations of agreements that Cordlife had entered into in the past years, said Peter Low Chambers. Separately, another group of over 200 parents have registered their interest to pursue legal action under international law firm Withers KhattarWong.
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