Qantas Airways Ltd. will pay a A$100 million penalty and compensate passengers for selling tickets on thousands of flights it had already decided to cancel, as chief executive officer Vanessa Hudson continues costly repairs to the airline’s battered reputation. Under an agreement with Australia’s competition watchdog, Qantas will also pay between A$225 to A$450 to more than 86,000 impacted customers as part of a A$20 million remediation program, the airline said Monday.
Joyce’s replacement, Vanessa Hudson, is now footing the bill as Qantas attempts to restore its status as a marquee carrier. She kicked off her tenure last year by ploughing extra money into major customer bugbears like on-board catering and call-centre staffing. Last month, she overhauled the frequent flyer business to make it easier for customers to redeem points for flights. “Today represents another important step forward,” Hudson said Monday. Shares in Qantas rose as much as 0.5% to A$5.
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