Cold call and door-to-door sales of rooftop solar panels are being used to rip off Victorian households and should be banned, a consumer rights law group says.
He said unethical practices included cold calls followed by in-home visits to coerce customers into buying their products.“Once you’re in someone’s home the power imbalance is quite significant and people can find it difficult to say no,” he said. It sounds the alarm about “phoenixing” where retailers deliberately shut down to avoid their obligations to customers only to resurface later under a different name.
Mr Brody said retailers often described these deals as interest-free loans. “But what they’re really doing is inflating the cost of the solar panels.”
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