As a call-centre employee, I’m only paid for the time I’m on calls. Is this legal?

I work remotely for a call centre. I am paid hourly and the system only logs time after a customer picks up the phone. That means if someone doesn’t answer their phone, I don’t get to bill it as “work”. I’m only earning about three-quarters the amount that I thought I would be in one workday. They actually wrote this rule into their contract, but to be honest I didn’t read the contract carefully enough.

Frankly, this might not be a fair and reciprocal employment relationship. If you feel that you have the bargaining power, you could try to negotiate a better wage structure. In the alternative, you could consider looking for an employer that adequately values your time.

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