Coles to transition to shorter paper bags for online deliveries to 'fit more easily into packing crates' after trial in South AustraliaShoppers have hit out at Coles over its"impractical" decision to transition to a shorter paper bag for all online deliveries.
“While the paper bags available in-store will remain unchanged, the new Coles Online version will fit more easily into packing crates, which will lead to less damage and improved reuse," a Coles spokesperson wrote in a statement on Wednesday. Coles claims the new online paper bag can carry the same amount of weight as the in-store version, however many have taken to social media to argue the opposite.
"All of our paper bags can be reused multiple times and are made from 100% recycled paper that, unlike soft plastic bags, can be recycled kerbside," the statement continued.