McDonald's will begin virtual focus groups with some owners and operators as a part of an ongoing civil rights audit, according to a message to franchisees viewed by CNBC.
The fast food giant retained WilmerHale law firm to conduct the examination of its practices, the memo said. annual meeting, saying,"McDonald's plans do not adequately address the company's civil rights impact because it largely overlooks concerns with franchisees, which make up 95% of its U.S. restaurants."Sign up for NBC Philadelphia newsletters.
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