Travellers continue to face severe disruption after a
Opting for a replacement flight is known as being “rerouted” and most carriers will book you on another one of their flights to the same destination. If, like many unlucky travellers on Monday, you were at the airport when the flight was cancelled, you are also entitled to “care and assistance” while you wait for your new flight.
If this happens, you have the right to do it yourself and then claim the costs back later. If you do end up doing this, keep every receipt and do not spend more than is reasonable. Airlines are unlikely to refund you for luxury hotel stays or alcohol. If you are going on a package holiday, you have the same rights as any other passenger to rerouting and a refund, but you also have additional rights regarding the rest of your holiday, according to travel industry trade body the Association of British Travel Agents .
Unfortunately, Boland says the disruption yesterday and today will be “classed as extraordinary circumstances, which means no compensation is due”.