Holidaymakers have been left stranded following a "network-wide failure" of UK air traffic control systems. The issue has resulted in flights being cancelled or delayed in what is one of the busiest days of the year for UK airports. National Air Traffic Services confirmed the issue has now been "identified and remedied".
Easyjet has issued a statement and confirmed it is offering customers on cancelled flights refunds. A statement said: "We are providing customers on cancelled flights with the option to transfer their flight free of charge or receive a refund and recommend that all passengers flying with us today, regardless of their destination, check the status of their flight on our Flight Tracker."
If your flight is cancelled or delayed, the CAA said airlines must provide you with care and assistance which includes a reasonable amount of food and drink, communication, accommodation and transport to accommodation, reports The Echo. The website added: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.
You may be able to claim compensation depending on the cause for cancellation. If it is not the airline's fault, such as the weather or air traffic control strikes, you will not be eligible for compensation. If your new flight departs no more than two hours before the scheduled time of your original flight and your new flight arrives less than four hours after the scheduled time of your original flight, you are also not entitled to financial compensation.