Claims amounting to over RM190.28mil in 26,397 cases have been filed with the Tribunal for Consumer Claims Malaysia , which operates under the Domestic Trade and Cost of Living Ministry, from 2019 until May 2023. Of this, a total award amounting to RM59.2mil has been issued by the tribunal.
He said consumers, who feel that their rights have been breached, could always bring their cases to the tribunal.“If they go to the civil courts, they have to appoint a lawyer and pay legal fees and sometimes, the amount of claims is too small to proceed, leading to disgruntled consumers. “Keep all the receipts, be it online or physical ones, any written agreement and trail of communication, such as messages.
He added that those who are dissatisfied with the award and wish to dispute it could apply to the High Court for a judicial review.
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