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ActionSA takes NSFAS direct payment system to court

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ActionSA takes NSFAS direct payment system to court: ActionSA has vowed to block the decision to outsource the disbursement of National Student Financial Aid Scheme student allowances through service providers it believes are ill-equipped to do the job.

ActionSA Western Cape students forum chairperson Matthew George alleged the “NSFAS bank accounts” provided by four inexperienced service providers offer significantly more expensive solutions than those offered by four of the largest commercial banks, all of whom were unsuccessful bidders.

“Second, in recognising the impact on nearly 1-million students affected by this rushed and flawed migration to the new system, it is widely agreed that NSFAS neglected to conduct thorough consultations. George said the extent of consultations was akin to an after-the-fact exercise as a mere box-ticking tool, citing the last-minute information sessions held by NSFAS representatives days before implementation. It is alleged they failed to address even the most basic questions.

“Students face difficulties in updating contact details and often do not receive the required one-time password for account registration. Site crashes and rejections of identity documentation have also been reported, with one service provider acknowledging this issue arose from NSFAS not providing correct student details.”

 

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