Bad weather and high demand left passengers stranded, sometimes for days while searching for answers.Randi and her husband Arnie were supposed to be headed back to Phoenix from Fort Lauderdale, Florida, but the airline canceled their flight."He said, 'well the next flight is Tuesday.' This was Saturday," Randi explained."He said 'well we sent you an email. You get a $50 voucher.' And I laughed and said no," Randi said."That's not required by law.
Eight U.S. airlines have reciprocity agreements and partnerships with other airlines to rebook passengers."And the consumers end up losing... Quite simply passengers have very few rights as they exist right now," Murray said. If the airline cancels or there's a significant delay or change to your flight, for any reason, you're entitled to a full cash refund. That includes non-refundable tickets."The airline will say oh hey, here's a voucher and you know, a bottle of water and have a nice day. They are not obligated to tell a passenger that they are entitled to a cash refund," she said.
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