Amber Bussey didn’t have any diapers or infant formula left for her 13-month-old baby and she was at the end of her rope.
Distraught, Bussey asked WestJet if the company could pay for her to go to a hotel so she could safely watch her baby and handle her stepson’s discomfort with noisy environments. Her request was denied. “It was just the worst experience,” she said. Rather than pursue her complaint, she’s decided to move on.
They also say the burden of proof seems to rest unfairly on passengers to prove that delays and cancellations were within the airline’s control, which can be almost impossible to do when they are given conflicting reasons or no reason at all for flight changes. “For a regulatory agency to be effective and for enforcers to operate in the public trust, the Canadian Transportation Agency needs to reverse its reputation, because its public image is one of an organization that doesn’t do anything,” said Malone. “They need to appoint robust enforcers and regulators who are zealous in serving the public.
“The CTA came out with its regulations right before the pandemic. It didn’t plan for the worst period of air travel to come, the regulations weren’t designed with the pandemic in mind,” said George Petsikas, faculty lecturer at McGill University’s Institute of Air & Space Law. In many cases, it’s difficult for either passengers or the agency to prove otherwise, as doing so requires detailed knowledge of the situation leading to the delay or cancellation — details only the airline could know.
Richards planned to take the claim to small claims court. But on Nov. 28, three days after the Star reached out to WestJet, Richards received $1,000 from WestJet without any explanation as to why she received compensation. “When we adjudicate complaints, we take evidence from both sides, and in the process of doing so, we issue decisions which are an interpretation of the APPR,” said Oommen. “Some interpretations stand and sometimes it’s challenged.”
Anything the federal gov't is in charge of is completely fxxked up. That's a fact.
Why do we even fly when service is not guaranteed but we have to pay anyway and reservations are not guaranteed but we have to pay if we don't show up even if they sell our seat to someone else.
Yeah, stay home!
Captured regulators are the way in New Canada.
Don't fly. Boycott airlines, and drive your car instead.
Hire a private airline/airplane-and-pilot perhaps (next time)?
maybe these dingdongs didn’t need to fly to destination vacation during the middle of a pandemic
Yes don’t connect through Toronto. Air Canada is making the people in Sasquatchewan fly to Toronto instead of Calgary. Premier Mop is making us an embarrassment. No health care, a worthless airport. A bypass with no one to pass.
The passenger bill of rights is only going to cause airfare to increase.
AmanSinghNDP PierrePoilievre JustinTrudeau ignoring Canadians is a shameful thing. I’m disabled and my rights have been violated by AirCanada but who cares right! You guys certainly don’t care. So the airline just keeps screwing people.
It’s unbelievable that so many people are getting screwed by AirCanada WestJet CTA_gc TAC_TranspAssn JustinTrudeau PierrePoilievre AmanSinghNDP why don’t you politicians open your eyes and do something for the people! Have any of you actually lived in the reality lately
twicrates
Don't worry you paid twice. They bailed the air lines out during covid with your money also. Cheers!!!
Broken system? Broken governance.
You took the gamble, bought the ticket. Flight canceled and you whine about it. Suck it up.