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Major retailers accused of 'misleading' customers over consumer rights

  • 📰 9NewsSyd
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Choice undertook a 'mystery shop' of 80 Harvey Norman, JB Hi-Fi and The Good Guys stores across Australia and found that 71 per cent of stores provided misleading information on consumer rights. 9News

"When we asked about consumer rights outside the manufacturer's warranty period, stores tried to sell us extended warranties, which are not much more than a sneaky sales tactic designed to squeeze more money from concerned customers."

"Without fines for doing the wrong thing, too many businesses are getting away with telling consumers they'll be denied their right to a repair, replacement or refund when something goes wrong with a product or service," Rafferty said.JB Hi-Fi chose not to comment on the report when contacted by nine.com.au.Choice's top tips for Black Friday shoppers

 

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Was the misleading information that they had rights in the first place?

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Retailers’ extended warranties give no more cover than existing consumer rights, Choice saysConsumer group found 91% of stores it investigated tried to sell extended warranties and claims 71% provided misleading information What, people are just figuring this out now? JBHiFi tried to sell me an extended warranty on a new Xbox. I told them my Xbox 360 from 15 yrs ago is still working, if the new one fails I have a backup. 🤣🤣🤣
Source: GuardianAus - 🏆 1. / 98 Read more »