UK launches aviation charter to address airport disruption

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The charter will help passengers know their rights if they run into cancellations, delays or lost luggage

The British government launched an “Aviation Passenger Charter” on Sunday to help passengers know their rights if they are faced with problems at airports after the widespread disruption seen this year.

The new charter will help passengers know what to do if they are confronted by cancellations, delays or missing baggage, the government said, with guidance on how to complain if they feel they have been treated unfairly. “The new charter will help to give UK passengers peace of mind as they enjoy the renewed freedom to travel, whether for holidays, business or to visit loved ones.”

 

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