Group takes Landlord and Tenant board to Human Rights Tribunal over ‘digital first’ system

Legal clinics that support renters have banded together to file human rights complaints against Ontario’s Landlord and Tenant Board alleging its “digital first” strategy has discriminated against tenants based on age, family status and disability.

At issue is a decision made in 2020 by Tribunals Ontario and the LTB to no longer hold hearings in person and focus on doing its work online or over the telephone. Officially, in-person hearings remained possible, but examples of it happening were virtually non-existent until recent months.

“If you do that it’s probably more mathematically efficient, but at what cost? How many people got evicted who might not have been evicted under a fairer system?” “The things going on in this building are not right. I was getting fed up. It bothered me really, really bad,” said Ms. Peever, who eventually contacted her local legal clinic for help. “We’re all seniors and nobody wants to talk up or nothing … we’re not all bright and have computers.”

“It was a Band-Aid solution and it hasn’t been done well,” said Ms. Knought. “What we see is individuals who struggle with mute and unmute.”

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