Thousands of Canadians have faced a slew of long delays and flight cancellations as airlines and security and customs agencies struggle to handle a staffing shortage amid the recent travel surge. The problem is expected to leave summer travellers without protection from the new rules, which don’t kick in until fall.
“There’s an incentive here for the carriers to declare mechanical problems. As a passenger, it’s very hard for you to ever verify that,” Jack said. He said mandating a refund or a rebooking only if the airline cannot secure another seat on a plane that leaves within two days of the original departure time fails to serve traveller needs in situations ranging from weekend visits to short work trips.tap here to see other videos from our team“For a Friday flight, if the flight is cancelled, the airline will be able to offer the passenger an outbound flight for Sunday that the passenger will never be able to take because they work on Monday.
In the EU and U.S., passengers must also be reimbursed for a flight cancellation within seven days rather than 30 under Canada’s new scheme. Airlines argue the Air Passenger Protection Regulations, which came into force in 2019, already go too far.
No matter how long you are delayed, they call it a safety issue and that's that. You have absolutely no rights.
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