In this weekly segment of bite-sized chunks of useful information, consumer journalist Wendy Knowler summarises news you can use:Somehow many consumers have the idea that they have a week’s “cooling off” period to return something they’ve bought and get a refund — or cancel a contract — if they have a change of heart.
“I took out a contract as an early surprise Christmas gift for my wife at a cellphone shop in Gateway, but when I got home, she was not happy with the make or model of the phone. “We see the level of complaints rise at this time of year,” says the Association of Southern African Travel Agents . “This actually means you’re paying by cash,” Asata says. “Safeguard yourself by paying on credit card so your purchase is protected if you don’t get what you paid for.If an online retailer includes buyer reviews of the products they’re selling, you’d do well to read them before making that purchase.