Why Airlines Can’t Stop Rewriting the Rules for Fliers

📆 10/7/2021 2:00 AM
📰 WSJ

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JetBlue’s contract of carriage runs 59 pages. Alaska’s is 58. Fliers often hardly notice as major U.S. airlines change the rules, sometimes eroding passenger rights.

Travelers usually miss these slight changes to the rules, but over time the tweaks have eroded customer rights

As passengers return to air travel in big numbers, the Federal Aviation Administration has reported an uptick in unruly and dangerous behaviors by travelers. WSJ’s Alison Sider explains. Photo: David Zalubowski/AP

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