The Commissions highlighted the rights and obligations of network users during its 1nformation Technology, IT, market conversations at the Garki International Market, Abuja on Thursday.The NCC is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient the Independent National Regulatory Authority telecommunications services throughout the country.
Right to timely installation, restoration and repair service: Consumers have the right to timely installation of newservices and the restoration and repair of existıng services. Right to fair complaint process: Consumers must have accessible have the right to be accurately billed for services they subscribe to. notice before any disconnection. resolution by Service Providers. knowledge of complaint process and steps needed to lodge complaint. Consumers have the right to a customer-oriented response to complaints within 24hours.They must be bound by operator’s terms of services on return to the signed service agreement, or on clearly accepting the service terms.