Gabor Lukacs, president of Air Passenger Rights, says he spoke with policy experts at the Transport Department and the Canadian Transportation Agency in January 2019 about ambiguities in the new passenger bill of rights.
The correspondence recently released to a parliamentary committee reveal that in May 2020 officials highlighted regulatory blind spots around reimbursing customers whose flights were cancelled due to the COVID-19 pandemic, but failed to announce corrective measures until December.
Just when you initiated refunds for backlog since early 2020, you implemented another flight ban overloading the system!!
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