Online hotel booking sites may be duping travellers

📆 3/3/2020 4:05 PM
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Consumer rights group find they get better rates when dealing directly with hotels compared to going through secondary travel websites. FMTNews FMTLifestyle

LONDON: A new study out of the UK shows that travellers could score better bargains if they go directly through the hotel rather than book with an online travel agent like Booking.com or Expedia.com.

For the study, Which? contacted 10 hotels in the UK and asked if the hotels could offer a better deal than the ones posted by online travel agents like Booking.com or Expedia. “Customers shouldn’t be duped into thinking they’re getting the best price from a hotel booking site when more often than not, they can get a better deal by avoiding its commission and booking directly with the hotel,” said Which? Travel editor Rory Boland in a press release.

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