The Director General of the Commission, Federal Competition and Consumer Protection Commission , Babatunde Irukera.Until recently, the Federal Competition and Consumer Protection Commission was largely unknown to many. But today, the Director General of the Commission, Babatunde Irukera, in this interview, says the agency has achieved a lot and looks forward to ensuring robust enforcement and wider consumer education in 2020.
If we are doing better and people are seeing us as more reliable for doing 1,000 complaints per week to 2,000, can your capacity to do that be sustained as regulator? When prices of goods are introduced, they have factored into it the cost of satisfying the consumers. So, it’s an obligation that they have to ensure they have robust mechanisms for a feedback, including dissatisfaction. The commission is not supposed to be ‘policemen’ in respect of resolving complaints, rather monitor the industry.
But, before the consent order was signed, DSTV decided to move the price and the material term of the subscription agreement. And so the consent order was never signed. As far as the commission was concerned, DSTV exercised bad faith. All that the commission sought to do was not to reduce DSTV price but, to address the subscribers’ complaints that the quality of DSTV service was poor. Half of the people that said the DSTV cost was too high might not feel that way anymore when they get value through good quality service.
That regulatory intervention is working. Whether the desired outcome was achieved or not, the commission has seen some of the effects of the intervention.The commission has no issue with MTN, apart from the telecom industry issue we have about consumers’ complaints about unsolicited messages. We are working closely with the Nigerian Communications Commission to get that resolved.
There are still a long way to travel. As long as people are selling things and people are buying and using things, there will always be new complaints to resolve.This was created for the industry, and not for the Commission’s regulation. What the Patients’ Bill of Right was meant to do was to energise the respect for the ethical, professional responsibilities that existed in the healthcare value chain and for patients to know their rights.
The vast majority of the court cases are with those who disagree with the powers of the commission to take decisions.
Nope mine is still pending with DStvNg since last year fccpcnigeria
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